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Path: Sourcing News & Advice
>> Import from
China Advice >> Why a supplier refuses
inspection in China

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Why a supplier refuses inspection in China

Posted: October 03, 2014

by Asia Quality Focus team

In Asia and especially China, product inspections are the norm for quality
control. Almost all international buyers perform an external inspection before
shipping and paying for goods. This is part of a normal working procedure to
secure their imports. However from time to time, some factories refuse to accept
an external quality control. This situation usually happens to new and
inexperienced buyers. What are the reasons? What to do in such situation?

The main reasons why a supplier refuses inspection in
China

The supplier refuses inspection – it is a Scam

Probably the strongest warning sign of a scam is a supplier (usually new one)
which refuses inspection of goods before shipment when part or the total order
has been paid already. Also, if a supplier refuses to be audited
before a buyer places an order, or hinders
inspectors from performing quality control, this is a big red flag pointing out
a scam.

The supplier refuses inspection – the goods are not
ready or are not up to specifications

In order to avoid a loss of face, the supplier may try to refuse an
inspection rather than simply telling the truth that the goods have problems.
The buyer should be listening carefully to the supplier and diplomatically
explain what is and isn’t acceptable. It also help if the buyer conveys to the
seller that the buyer is hoping to build a long term relationship and that the
buyer is willing to help answer questions and concerns the seller may have. It’s
better to solve problems together as earlier as possible rather than ship
product with potential problems. Regardless, it’s essential that the QC
inspector get into the factory to find out the real situation.

a long term supplier refuses inspections

Mature buyers usually have existing suppliers willing to negotiate discounts
in case non-conformities are found after receipt of the shipment. However,
nowadays, even with a discount, the buyer can’t take the risk of receiving
defective goods. From a supplier point of view, as the relationship has always
been smooth this way, he may feel threaten, afraid of having to solve the non
conformities (which may cost more than a discount) before receiving the
payment.

Good suppliers welcome third party quality control to judge their quality
based on objective and reasonable criteria. They actually see the “passed”
inspection reports as a protection against claims. In this fashion, both buyers
and suppliers benefit from inspection.

Tip for the buyer: Link payment to performance. Make that final payment
only after the 3rdparty
inspection results are issued.

And you:
did you experience a supplier refusing inspection for your order? What did you
do?

Read the original article here.

The Asia Quality
Focus team is an international team of specialists in product inspections,
factory audits, lab testing and product certifications for all kinds of consumer
goods. To share experience and opinions in how to better and safer source in
Asia they created the Quality
Control Blog. Feel free to contact them here.

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