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What to do after a failed inspection

Posted on July 29, 2014
by AQF Operations team

The
pre-shipment inspection is the last chance for the buyer to
detect defects and identify unacceptable quality before the shipping of the
goods. What to do after a failed inspection? Buyers can reject lots before they
are shipped but there are other alternatives to take into consideration.

Buyer’s options after a failed inspection – what to do with
the goods?

5 most common options

There are various answers to the question, what to do after a failed
inspection. Essentially there are five options to choose from:

Refuse the goods (seldom a choice)

Ask the vendor for a discount and ship the goods

Ship the goods anyway

Ask the vendor to rework products

Ask the vendor to sort out defects

Option of replacing / reworking goods

Most buyers ask their vendor to rework or replace faulty goods even though it
delays the shipment. The vendor usually agrees on it. Afterwards the buyer has
two choices:

Believe the vendor did improve things, pay and ship the goods
(risky)

Re-inspect the goods to verify whether or not they have been reworked
properly, and no new defects appear during the reworking process (most
reliable)

For the re-inspection (usually paid by the supplier), the standard
pre-shipment inspection protocol is used to give another general overview of the
quality of the goods. Most third party inspection companies send another
inspector, different from the previous inspection. This method identifies all
kinds of defects and confirms whether or not the rejected defect(s) have
disappeared.

As a matter of fact, by reworking the goods, there is always the risk that
new defects appear, only the pre-shipment inspection will allow those to be
identified.

Option of sorting out defects

It is possible to request a third party inspection company to sort the
defects when only 1, 2 or 3 defect types caused the inspection to fail. As it
focuses on few defects only, a much higher quantity of goods can be inspected
within the same amount of time, ensuring a higher representativeness of the
sample. It gives a better idea of the importance of those defects within the
overall order. Moreover, the buyer has two choices:

Request the rework of the sorted goods and follow the choices of
replacing/reworking the goods as above

Ship only the acceptable goods

The defect sorting is an alternative option of the reworking
of the goods, however both options are complementary and can be
combined.

And you: what do you do after a failed inspection?

This post is also available in other languages

Qué
hacer con un resultado de inspección fail

Que
faire avec un résultat d’inspection FAIL

This entry was
posted in Quality Control Tips by AQF
Operations team. Bookmark the permalink.

About AQF Operations team
Our team consists of supervisors
specialized in various types of products. We handle client requests, analyse
their instructions & specifications to provide qualitative inspection
protocols to the inspectors for high quality reports. With the Quality Control
Blog we want to tell stories taken from our daily activity to help the importers
in sourcing better and safer.

View all posts by AQF Operations team →

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